Refunds and Cancellation Policy
Cancellation Policy
| Policy Type | Details |
| Free Cancellation | Orders (other than express shipping items) can be cancelled within 24 hours of purchase at no additional charge. |
| After 24 Hours | A 10% cancellation fee of total order value will apply if the product hasn’t been dispatched. |
| Exchange Option | Customers may request an exchange instead of cancellation, only if the item has not yet been shipped. |
| Non-Cancellable Items | Customized jewellery, engraved pieces, and special request items are non-cancellable. |
| EMI / Prepaid Scheme Orders | Refunds (if eligible) will be issued to the Vaama Wallet balance only. |
Refund Policy
| Refund Scenario | Policy Details |
| Manufacturing Defect | 100% refund will be processed to the original payment method after inspection and approval. |
| Returns (Other Reasons) | ₹1000 deduction (per order) will apply for logistics. However, we will add this amount in your Vaama Wallet balance for your next purchase |
| Card/UPI Payments | Refund will be credited to the original payment source within 7-10 business days. |
| Cash on Delivery Orders | Instant refund via Razorpay payout link once bank details are submitted. |
| Customized Jewellery | Advance payments for personalized or customised jewellery are non-refundable. |
Refund Procedure Steps
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Reach Out to Us: Email us at support@vaama.co within 15 days of receiving your order. We’re here to help.
- Share the Details: Please include your order number, a product photo, invoice, and certificate (if any). This helps us process your request smoothly.
- Wait for Our Response: Our team will review your request and send you return instructions within 1–2 working days.
- Send It Back Safely: Once you return the product, we will perform a thorough quality check to ensure everything is in order.
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Processing the Refund: After successful inspection, your refund will be initiated within 10–14 business days to the original payment method.
- Exchanging Instead?: Prefer an exchange? We’re happy to help! Please note that exchanges will be processed based on prevailing gold rates and ongoing offers.
